Privacy policy | Birmingham Vision

Privacy Policy


Birmingham Vision Privacy Policy

Birmingham Vision is a charitable incorporated organisation (CIO) registration number 1159603. Our registered office is Victoria Square House, 81 New Street, Birmingham B2 4BA.

Here at Birmingham Vision we take your privacy seriously and promise to keep your details secure.

This policy explains how we use your personal information and the reasons for keeping it, as well as your rights under the new General Data Protection Regulation.

How do we collect information from you?

We obtain information about you, for instance when you use our website, when you contact us about services, if you are referred to us by another professional organisation, if you make a donation, or if you register to receive one of our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what website pages are accessed and when. We may also hold special categories of personal data about you such as information about your eye condition.

Who has access to your information?

We will not sell or rent your information to third parties.  We may share your information with third parties such as MailChimp or SurveyMonkey in order to send you marketing communications or to canvass your opinion.

Birmingham Vision is supported by Thomas Pocklington Trust (Pocklington).  Pocklington provides back office services to Birmingham Vision, including finance and HR support.  As a result, your personal information may be shared with Pocklington and its third party providers for the purposes of completing tasks and providing services to you, for example:

  • Pocklington’s IT providers, BrightCloud Technologies Ltd
  • Pocklington’s payroll administration service, Trace Payroll Services
  • Pocklington’s pension administration service, The Pensions Trust
  • Pocklington’s financial and accounting system, aCloud.

You can read more details about Pocklington’s privacy policy on their website

Third party providers used by Birmingham Vision include:

  • Our website infrastructure providers, NAMESCO
  • Our website analytics service, Google Analytics

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have agreements in place that require them to keep your information secure and not to use it for their own direct marketing purposes.

We work closely with trusted partners to provide you with the services you have requested, for instance Birmingham City Council, Focus Birmingham, Guide Dogs, RNIB and New Outlook.  These partners will use your details to provide you with information. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.

How is your information used?

We may use your information, with your explicit consent, to:

  • process and administer your request for attendance at events. events and activities or to receive newsletters;
  • send you communications which you have requested and that may be of interest to you. These may include information about events, campaigns or appeals concerning visual impairment, sector news or research findings;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;

Where you have indicated to us that you prefer to be contacted by telephone or post, we will do so on the basis of pursuing our legitimate interests in providing you with a service or information.

Where it is necessary for the performance of a contract, Pocklington will use your information to:

  • process a job/volunteer application;
  • if you are an employee/volunteer, to administer payroll, expenses and pension payments
  • process invoice payments

We review our retention periods for personal information on a regular basis.  We will hold your personal information on our systems for as long as you continue to use our services.  Once you have indicated that you no longer wish to receive our services, your information will be held on a suppression file to ensure that you don’t receive further communications from us.

Your choices

You have a choice about whether or not you wish to receive information from us. If you wish to receive newsletters and other communications from us by email about our exciting services and events, we will be relying on you giving us consent about how and why we contact you.  You can withdraw this consent at any time either by choosing ‘unsubscribe’ on the communications sent to you, or by emailing or contacting:

Birmingham Vision on 0121 632 6183.

Address details; Birmingham Vision, Victoria Square Chambers, 81 New Street, Birmingham, B2 4BA.

We will not contact you for marketing purposes by email or text message unless you have given your prior consent. We may contact you for marketing purposes by post or telephone in order to pursue our legitimate interests unless you have indicated that you do not wish to be contacted in this way. You can change your marketing preferences at any time by contacting us at or on 0121 632 6183

Your rights

  • The accuracy of your information is important to us. You can update or correct your personal data by contacting us.
  • You have the right to access the information we hold about you by making a ‘Subject Access Request’.
  • In certain circumstances, you have the right to ask us for the data we hold about you to be erased.
  • In certain circumstances, you have the right to ask us to restrict the processing of your personal data.
  • You have the right to object to the processing of your data if
  • It is being processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • The communication is direct marketing (including profiling)
  • It is being processed for purposes of scientific/historical research and statistics.
  • You have the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services.

If you want to know more about your rights under the General Data Protection Regulation, or if you are unhappy with the way we have handled your information, you can visit the Information Commissioners Office website at or contact their helpline on 0303 123 1113.

Our security precautions

When you give us personal information, we take steps to ensure that it’s treated securely. All information you give to us is stored on secure servers and encrypted laptops are used when processing data.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and unfortunately this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee its security during transmission. Once we receive your information, we make every effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, the Birmingham Vision website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better, more personalised service.  You don’t have to consent to website cookies if you don’t wish to do so.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.


We are concerned to protect the privacy of children.  If you are a child and wish to access our services, then we will seek your consent to process your personal data.  Your rights under the General Data Protection Regulation as a child are the same as those for an adult and are set out earlier in this document.

Transferring your information outside the  European Economic Area (EEA)

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the EEA. By way of example, this may happen if any of our servers are located in a country outside of the EEA.

If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate safeguards are in place and security measures are taken, e.g.  any contracts we enter into contain ‘sufficient guarantees’ that the requirements of the GDPR will be met and your privacy rights continue to be protected as outlined in this Policy.

Review of this Policy

We keep this policy under regular review. This Policy was last updated in May 2018.

If you have any questions regarding this policy or how we use your personal information, please email or contact; Birmingham Vision, Victoria Square Chambers, 81 New Street, Birmingham, B2 4BA

Tel:  0121 632 6183